Privacy Policy

We may collect and store the following personal information:

• Name
• Email address
• Phone number
• Country, state, or general location
• Application responses (background, work history, availability, motivation, and similar qualifying information)
• Appointment details and communication history
• Payment and billing information (processed by our payment processors)
• Device information and browsing data (cookies, IP address, browser type)

We collect this information when you submit a form on our website, apply for the residency, book a call, communicate with us via email, SMS, or social media, or otherwise voluntarily provide it to us.

We use your information to:

• Review applications and schedule admissions calls
• Deliver and improve the residency and our educational content
• Respond to your questions and support requests
• Send program communications (reminders, onboarding, community, and updates)
• Introduce qualifying residents to our employer network
• Process payments and prevent fraud
• Comply with legal and regulatory obligations

We do not sell your personal information. We may share it with trusted service providers (payment processors, scheduling tools, CRM, email and SMS platforms, video hosting) strictly to operate our business and deliver the program to you. With your consent, we may share your professional profile with employer partners considering you for a role. We may also disclose information when required by law or to protect the rights, property, or safety of the Institute, our residents, or others.

By providing your mobile number, you consent to receive recurring SMS messages from the Ivory Institute. Message frequency varies. Message and data rates may apply. Reply STOP to any text to unsubscribe. Reply HELP for support. Your phone number is never sold or shared with third parties for their own marketing purposes.

We use cookies, pixels, and similar tracking technologies to understand how visitors use our website, measure marketing performance, improve user experience, and serve relevant content. You can disable cookies in your browser settings; some features may not function as expected if you do.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, deliver the programs you have enrolled in, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent at any time
• Opt out of the sale or sharing of personal information (we do not sell your data, but this right is provided where applicable under laws such as the CCPA)

To exercise these rights, contact us via the channels listed below. We will respond within the timeframe required by applicable law.

We implement appropriate technical and organizational measures to protect your information, including encrypted payment processing through reputable third-party providers. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we commit to industry best practices.

Our services are intended for adults (18+) only. We do not knowingly collect personal information from children under 18. If you believe a minor has submitted information, contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect the most recent version. Continued use of our services after changes constitutes acceptance.

For privacy-related questions, contact us at:

• Email: hello@ivory.institute